The MCCT Mercury Customer Service Representative, CSR, Software Module allows management of customer databases, PIN generation for Prepaid calling and POP Up screens for call center applications. The CSR module allows agents to update, maintain, create, and browse customer records with a simple click of the mouse.

The agent interface is a Windows 98/2000 based application coupled with the power of a Unix database and the connectivity of TCP/IP. Agent login, tracking, individual agent password protection and much more makes it a valuable tool for any call center.

Tel: 603-524-2214
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